If you decide not to have a recommended appliance repair performed, a service fee will be charged. However, if you decide to have us perform the repair, the service call charge will be waived.
What is the warranty or guarantee - Does it cover parts, labor or both?
You can expect most repairs to offer a minimum 90 day warranty on parts and minimum 90 day warranty for the labor. Remember that the warranty is only as good as the company standing behind it. Get it in writing – it should clearly state in writing what is and what is not covered. Make sure that any verbal agreements or promises are in writing.
How soon can I be scheduled for a service call?
We are dedicated to providing same-day appliance service. However, if we are not able to send technical assistance that same-day, we will schedule it as early as possible the next day. Just call us at 800-603-5543
What goes into a service call?
When a technician knocks on your door, many costs have been incurred just to get him there, ready to do the job. Here are some of them: Specialized training (up to four years); Truck (ladders, equipment, etc.); travel time; professional tools; accurate testing apparatus; stock of spare parts; exchanging parts included in the warranty; time on the job; office rent; office equipment; office help; stationary and office supplies; light, heat, phone & fax; warehouse & shop; truck maintenance & operation; garage rent; insurance; employee benefits; taxes; permits; training & certification; licensing.